Your money is safe from scammers because we only release your funds to the seller AFTER you confirm you are satisfied with your purchase.
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We will give you a FULL REFUND if your order does not arrive within the stated delivery time (60 days maximum).
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Most trade disputes happen due to misunderstandings between buyer and seller.Try to negotiate with the seller first to fully understand the details of any misunderstanding, or to reach agreeable terms for a refund.
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If you are still not satisfied with your order, you can make a Dispute Request 5 days after your order has been shipped If no agreement has been reached in this time, you can file a claim with AliExpress, providing detailed evidence of the reason for your claim 3 days after your initial Dispute Request.
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Our experienced team at AliExpress will be in contact with both sides of the dispute in order to mediate your claim. The final mediation decision will be based on the evidence provided and decided within 15-30 days.
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My experience in Alibaba: it’s a wonderful website where i can buy a lot of quality items at wonderful prices. Almost all the seller are very kind in reply me on trade manager and they kindly reply to all my questions. I am very very proud of escrow payment method because you can open a dispute if anything goes wrong! So i am very happy about this site and i think i will use it very much for my future purchases!
------- Antonelli Enrichetta
