Most trade disputes happen due to misunderstandings between buyer and seller.Try to negotiate with the seller first to fully understand the details of any misunderstanding, or to reach agreeable terms for a refund.
If you are still not satisfied with your order, you can make a Dispute Request 5 days after your order has been shipped If no agreement has been reached in this time, you can file a claim with AliExpress, providing detailed evidence of the reason for your claim 3 days after your initial Dispute Request.
Our experienced team at AliExpress will be in contact with both sides of the dispute in order to mediate your claim. The final mediation decision will be based on the evidence provided and decided within 15-30 days.
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