Smarter Shopping, Better Living!
Everyone who shops on AliExpress receives the following guarantees:
You will get a full refund if your order does not arrive within the delivery time promised by the seller.
You can get a full refund if your item is significantly different from the seller’s description
or You can choose a partial refund and keep the product.
Sellers can also offer additional guarantees for their products:
You get 15 extra days to make a refund request after your order has been completed.
You can return any product you have bought, even those in perfect condition.The seller or the buyer pays the return shipping costs.
If your purchase is found to be counterfeit, you can get up to three times the total amount you paid for it (shipping costs excluded).
If your order hasn't arrived within the promised time, or isn't as described - contact the seller.
Most sellers are happy to quickly resolve any issues.
If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.
Here, you can formally discuss solutions with the seller.
If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.
We will mediate between you and the seller to resolve the problem
Tip:The best way to protect your purchase is to carefully check the seller’s feedback from his buyers and product description before ordering.
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