What guarantees can I get?

Everyone who shops on AliExpress receives the following guarantees:

  • 1

    Full Refund
    if you don’t receive your order

    You will get a full refund if your order does not arrive within the delivery time promised by the seller.

  • 2

    Refund or Keep
    items not as described

    You can get a full refund if your item is significantly different from the seller’s description

    or You can choose a partial refund and keep the product.

Sellers can also offer additional guarantees for their products:

  • 1Longer Protection
    +15 days

    You get 15 extra days to make a refund request after your order has been completed.

  • 2Returns Extra
    Faultless Goods

    You can return any product you have bought, even those in perfect condition.The seller or the buyer pays the return shipping costs.

  • 3Guaranteed Genuine
    3x Money Back

    If your purchase is found to be counterfeit, you can get up to two times the total amount you paid for it (shipping costs excluded).

How does Buyer Protection work?

  • 1Contact the Seller

    If your order hasn't arrived within the promised time, or isn't as described - contact the seller.

    Most sellers are happy to quickly resolve any issues.

  • 2Open Dispute to Make a Refund

    If you were unable to resolve the problem with the seller, you can submit a refund request by clicking Open Dispute.

    Here, you can formally discuss solutions with the seller.

  • 3Escalate Dispute to AliExpress

    If you are not satisfied with the seller’s solutions, you can Escalate Dispute to us.

    We will mediate between you and the seller to resolve the problem

Tip:The best way to protect your purchase is to carefully check the seller’s feedback from his buyers and product description before ordering.

What are other buyers saying?

  • I got to know about AliExpress in a fashion blog. I found many nice things and I am amazed with the variety! My first purchase was 2 glasses...

  • My name is Julie. I received so many compliments on my work that I started to offer fondant cake toppers and other supplies for kids' parties...

  • AliExpress contains ALOT of different sellers. It's my first time buying online ever, and it was a big order, containing 19 dresses...

  • AliExpress has been very good and nice ever since I started using them for my mini importing business, one thing I make sure I do is I buy from shops...

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