Q: Is it safe to buy from your website?
A: Yes, we have a 128 bit Secured Socket Layer (SSL) technology to ensure the security of your online purchase. You just be 100% assured to purchase from us.
Q: How to make an order from your website?
A: Here are some step-by-step instructions to help you make an order from our website:
(1) Choose your favorite merchandise, fill the quantity which you want.
(2) ADD the goods into "shopping cart", filling in your info (add, zip code, email, tel, etc.) more precise so that we can timely delivery.
(3) If you want to receive merchandise faster, you can contact us to select "DHL or UPS,TNT".
(4) Choose your payment way, you can select both Credit Card ,JCB Card,American Express, MasterCard,WU and TT, meanwhile fill in your Credit Card information.
(5) Click "check out" to finish all the process.
If you have something to learn more, please contact our live support!
Q: What are your payment methods?
A: We make paying easy by credit card. You can select "Visa Card" and "JCB Card" and "American Express" or TT(Bank Transfer) or WU(Western Union)
Q: Do you ship internationally?
A: Yes, we ship internationally. And we supply secure and quick delivery. We now have a selection of modes of transportation.Such as HongKong EMS, Singapore EMS, DHL, UPS, TNT, Fedex,ect...
Q: How will you ship my product?
A: We ship all our products through courier services to your door.
Q: How long do i can receive my product?
A: Our consumer service and delivery division should confirm all of your particulars. About 5-12 business days.
Q: How to track an order?
A: We will send you the tracking number and the Tracking link by email in 1-2 days after sending it out, you can check it there. Or you can also get the order number, take this order number contact our customer service, our Customer Service can help you track your order.
Q: How do I find the size fitting me?
A: You can find Size Chart below the Size Selecting field.
Q: Are your products of good quality?
A: The quality of our items is the best.All products have tested and pass the EN test. They are absolutely worthy. We provide 2 years Factory Warranty for any prombles except human destruction.
Q: Can an order be made without using the website?
A: Yes, please contact with online service.
Q: What is the shipping fee for my order?
A: We provide free shipping if EMS or Post Parcel(HongKong EMS, Singapore EMS, HongKong Post Parcel, Singapore Post Parcel). We also provide DHL,TNT,Fedex,UPS service for you. contact us.
Q: What happens after I place the order?
A: After placing the order you will receive an immediate order confirmation along with an all order's information.
Q: How can I cancel an order?
A: If you do not want the order which you make, you must contact with us within 24 hours so that we can do for you. If we have begin to manufactured it,you can't cancle the order, just for this is customized goods.
Q: Are there any additional charges, duties or taxes?
A: International orders aren't subject to any tax, but may incur import duty .For information, please contact your local customs office.Duty is not paid by us and is the responsibility of each individual customer.
We don't assume any TARIFF for the customs of your country. We usually marked low price for the package value, usually about 100 USD in the invoice for the wheelsets or Framesets, so that you pay a little taxes when pass the customs. You can also define the price in the invoice, we will follow your request.
Q: What if I do not receive my package?
A: It is the customers responsibility to receive the package once shipped. If a mail carrier attempts to deliver your order and the customer is not available to receive the order. The mail carrier will either hold the package at their facility or return it to our store.
If the customer does not pick up the package from the mail carrier's office in time and the package is destroyed or lost, there will be no refund issued. If the package is returned to us and the customer would like the package shipped again, the customer must pay for shipping costs.
Q: What is your return policy?
A: Refund only accept if the merchandise have prombles(such as wrong size or wrong color),please contact with Customer Service to get right address before sending it back.Delivery time: 5-10 Buiness Days