When you place an order, please choose a shipping method and payment order, including shipping fee.
We will send your payment within 3 days after complete the project.
We do not guarantee delivery time for different customs clearance times in individual countries, which may affect how quickly your product to check all the international freight.
Please note that buyer is responsible for all additional customs fees, brokerage fees, duties, import to your country.
At the time of delivery may collect the additional cost. We can't refuse to delivery the freight return.
Shipping costs do not include any import duties, tariffs, the buyer is responsible for.
We're doing the best we can to provide our customers the best that we can.
We will refund you, if you receive the items within 15 days return for any reason at all.
However, the buyer shall ensure that the returned item is in original condition.
If items are damaged or lost, when they returned, the buyer will be responsible for such damage or loss, we won't be a full refund to the buyer.
The buyer should try to submit a request logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fee returned items.
The warranty and maintenance:
We provide 1 month replacement free of charge. Buyers may request for replacement within 15 days after receiving the products from you.
The buyer should be in the original conditions to return the products to us, shall bear the return freight.
We provide 12 months free maintenance. The buyer should be in the original conditions to return the products to us, shall bear the return freight.
If any parts need to be replaced, the buyer should also be the cost of replacement parts.
On his return to project, please confirm the return address and the logistics method with us. In your project logistics company, please give us tracking number.
As long as we received project, we will repair or replace them as soon as possible.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and points, if you are satisfied with our items and services.
If you have any questions, our items or services, please contact us first, before you leave negative feedback.
We will do all we can to solve any problems, and provide you with the best customer service.
Sizing or Fit issues
As our clothes are hand-sewn, tailored for the customer to complete the dress about 1 inch in the specified measurements may vary.
To ensure that your dress will still fit you, we have created a tailor all of our clothing and other fabric seams, so that small size easily be modified.
If you are found not suitable for you and have questions, you can contact us directly.
Colors do not match
Color differences, may cause some other reasons such as color reflection monitor, lighting, background etc.
However, if you think that the item received is in wrong color, see if you can return or refund, please contact us.