Smarter Shopping, Better Living!
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 3 days once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected. Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation you’re your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.
AliExpress has divided our shipping methods into three levels based on different delivery time, price
and service. They are as follows:
Expedited Shipping: Sellers may use DHL, UPS, FedEx, TNT or SF for this service level.
Standard Shipping: Sellers may use EMS, ePacket or DHL Global Mail for this service level.
Economy Shipping: Sellers may use China Post or HongKong Post Air Mail and Air Parcel for this service level.
Note: Shipping costs shown include fuel surcharges. Import duties, taxes and other customs related charges are not included. Buyers bear all responsibility for all extra charges incurred (if any).
We do our best to serve our customers the best that we can.
We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.
Warranty & Maintenance:
We offer the 1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.
We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.
Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
Q:How do I pay for my purchase?
A: we accept the following payment methods: Qiwi wallet, Moneybookers, Visa, MasterCard, Western Union and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000.
Q:How much does it cost to ship to my country?
A: Package less than 2 Kg will be shipped by China Post Airmail which is free shipping to 26 countries as following: United States; United Kingdom; Australia; Brazil; Canada; Italy; Turkey; Spain; Malaysia; France; Russia; Sweden; New Zealand; Norway; Switzerland; Japan; Thailand; Ireland; Israel; Belgium; Poland; South Korea; Austria; Germany; Denmark; Singapore.
Other countries and package over 2 Kg, buyers have to afford entire shipping cost.
Q:Is there any tracking Number for my item?
A: Yes, we ship every order with their Tracking Number, and you can view the shipment status on the corresponding website.
Q:Does this product come with retail package?
A: We have declared the packing detail on the description of each product, please check it, thank you!
Q: How to cancel a complaint?
A: 1.If your claim has been resolved, please sign in to the complaint center, and find the order which you want to cancel. You can search by the order number or case number. 2. Click “Cancel Complaint” directly or click “View details”, then choose whether cancel this claim or not. 3. On the page of cancellation, please choose a reason to cancel it.