Smarter Shopping, Better Living!
We will normally process your order within 24-72 hours, You order will mostly arrive after 3-7days by UPS/DHL/FedEX/TNT,or 5-14days by EMS,or 7-21days by Hongkong post /China Post. But we can not guarantee delivery time due to different custom laws and international mail traffic. We also provide expedited service for international orders. And if you need the fast shipping, please contact our customer service to get help.
We ship to Alixpress's address ONLY. Please make sure your address in Alixpress is matched with your shipping address before you pay.
1. Please Note: We do not cover any items for damage after use or as the result of water damage
2. Exchange or return is available only the requests within 1 week after parcel received & returning the item as the same condition as received.
3. Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
4. Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
5. If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.
My dear friends, Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. Thank you so much!