Returning For Replacement Or Refund
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, feel free to choose from the following options:
-You are encouraged to find a local tailor to make adjustments. In this case, we will reimburse you. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
- You may use our modification service free of charge, we would like to alter it or make a new one for you.
Dress is the size you ordered but does not fit
If the dress does not fit properly, but was made according to the specifications included in your order, please choose from the following options:
- You may go to a local tailor to have the dress resized (at your own cost).
- You may use our modification service to resize your dress. Contact us for a quote based on the complexity of the dress and the amount that needs to be altered.
Please be aware that if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on our store. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact us to see if a return or refund is possible.