The dresses can be made by your own size or choose from size chart by refering to measurement guide and you can choose the color as same as the picture by email.
Please note:The price is just for the dress. Any other accessories in the picture, just like veil, cap, glove, bag, etc. is not included, and if you need one, please feel free to contact us.Thank you very much for your understanding.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to measure, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy
- Orders canceled before processing will be eligible for a full refund.
- Orders canceled within 1-3 days after processing will be eligible for a partial refund of 50% product purchase price and full shipping cost.
- Orders canceled after 3 days of processing and before delivery will be eligible for a full shipping cost refund. Product purchase price will not be eligible for refund.
- Once your order has been shipped, it can no longer be cancelled.
If you would like to cancel your order, pls contact us at your earliest convenience.
Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements. To ensure that your dress will still fit you perfectly, our tailors have created all our dresses with additional fabric in the seams to allow minor size modifications to be made easily.
Dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. As our dresses are made with additional fabric in the seams, you can make minor adjustments at a local tailor, at your own cost. Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.
The settings of your computer screen may alter the color of the pictures shown on the website. Slight color mismatches between the color of your dress and the color shown on screen may not mean that the dress is defective or misshipped. However, if you are confident that you have received the item in a wrong color, please contact us to see if a return or refund is possible.
Customer self designed dress
We believe change style is important thing, so we always confirm with our customers before tailoring. So we cannot accept returns for confirmed customer sized or customer self designed dress
If your order cannot be shipped by the time originally stated more than 10 days, we will offer you the option of keeping or canceling your order. Customers can choose to cancel the order and get a full refund
Dress is the same one you ordered but you don't like it
We understand that you may choose a dress which doesn't fit for you very much, and the effect of wearing is different from your imagine. But we are very sorry to say that we can't accept the unconditional return for these things, because each dress is custom sized according to the customer's size. Even if you return the dress intact, we also can't resell again. Stand in the position of our customers, we have several ways may help you to solve this problem. For details, please contact us first.
Dress is not the same as ordered
We promise to ensure that the similarity of every dress can reach more than 90%, and we will test quality very strictly before shipment, including the check of design similarity. If you still think the style is very different form the picture, please provide the detailed pictures to indicate the different places. If more than three places (refers to the style, design, but not including decoration and subtle places) do not conform to the actual picture, we will offer a full refund include the shipping fee.
1. Submit a return request to seller within 3 days of your order shipment. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from our shop.
2. Once our sellers has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3. Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.