1) By China post air parcel : Generally, about 15-25 days (Free Shipping)
By Express: Generally, about 5-10 working days
2) Most of the countries within 10 to 20 business days. except West europe , Africa.(15-30days)
3) If you haven't received the item on the Delivery Time , Please contact us by email or Aliexpree message. if you have any questions or enquiries ,normally, your mail will be replied within 24 Hours. If you still haven't got the reply after 24 hours, please check the spam of your email box. We will try our best to give you the best solution by communication.
4) The following is the approximate shipping time to different regions
5) We ship to Alixpress's address ONLY. Please make sure your address in Alixpress is matched with your shipping address before you pay.
Don't leave Negative feedback without asking us for help. Please contact us first if you have any problem. We will give you a best solution. Thank you in advance for your cooperation.
Please leave feedback for us after you received the item, for informing us that you have received the item.
Our system automatically returns feedback once it is left for us
In order to provide you a better service, please treat the transaction fairly. Feedback is our life, before you leave a neutral or negative feedback, please do contact us to get a better solution. (It is impossible to drawback the evaluation in new Aliexpress policy), because, we also consider a NEUTRAL feedback as a NEGATIVE feedback .
Refund or replacement request is available only the requests within 1 week after item received & returning the item as the same condition as received.
Please contact us to request a return authorization. Your name, auction number, and reason for return should be included in the email. All items returned must contain all original packaging materials.
Please repack the item carefully. Items returned will be tested and a new replacement will be shipped to the buyer immediately when found defective. In the event that a suitable replacement is not available then a refund will be issued. Shipping, handling and insurance fees are non refundable.
If the item is found non-defective, the item will be sent back to the buyer at buyer’s expense. Items returned without RMA number will be refused and returned to the sender. Buyer is responsible for All Return Postage and Shipping Charges. Buyer is responsible for additional shipping costs for items that are returned refused and/or undeliverable. We do not accept any returns without an authorization number on the box or label it is being returned in.