General Returns Policy
All products have one year warranty including technology support and repair service. Some products have two year warranty.
1.Qualir offers free technology support, operation suggestion and repair service during warranty.
2.The warranty is a civil year which starts from the day when the parcel is sent out.
3.Qualir will still try to offer service for those products which are over the warranty.
I. Sent from warehouse in China
1. Within 7 days
(1). Quality issue: a) return: Qualir pays for both shipping fee. Customers need to pay first to send the unit back as requested( RMA). Qualir will check the parcel's condition and accessories before refund. b) exchange: Customers pay the shipping fee first to send it back to Qualir as requested(RMA). Qualir will refund the shipping fee if the parcel is in new condition and accessories are complete. Then you can change to other unit which has been agreed with the Qualir staff. c): adoption: If it is small defect, we suggest you to accept it for saving the time of both of us. We can offer some compensation under your agreement. Kindly Reminder: Customers can make a new order for the one which you want to change to while prior one is on its way back. We will dispose your new order with priority. When we receive the prior one, we will refund you the money as agreed.
(2) Qualir's mistaken delivery: a) return: Qualir pays for both shipping fee. Customers need to pay first to send the unit back as requested( RMA). Qualir will check the parcel's condition and accessories before refund. b) exchange: Customers pay the shipping fee first to send it back to Qualir as requested(RMA). Qualir will refund the shipping fee if the parcel is in new condition and accessories are complete. Then you can change to other unit which has been agreed with the Qualir staff. c): adoption: If you are interested to the mistaken delivered goods and you want to keep it, Qualir will compensate you for the price difference. If what you receive is more expensive than the one you bought, you don't have to pay the difference. Kindly Reminder: Customers can make a new order for the one which you want to change to while prior one is on its way back. We will dispose your new order with priority. When we receive the prior one, we will refund you the money as agreed.
(3) Change of customer's favor or wrong choice of the customer, including misunderstanding and the wrong choice which is made because of your non-reading of the product description before you buy. a): return: The customer pays to send the unit back to Qualir as requested(RMA). Qualir will check if the parcel is at new condition or the accessories are complete before refunding 85% of the unit's price. 15% will be charged as the restocking fee. b): exchange: Customers need to pay both shipping fee. First you send it back to us, if the parcel is at new condition or the accessories are complete we will send the specified one to you after you pay the price difference and shipping cost. 10% of the unit price will be charged as restocking fee. c): adoption: You can keep the unit if you are interested to it. So it won't cost any time or energy of us. Kindly Reminder: Customers can make a new order for the one which you want to change to while prior one is on its way back. We will dispose your new order with priority. When we receive the prior one, we will refund you the money as agreed.
