IMMENSENET Store No.203749
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Limited-time discount 

Remote Surveillance Products

CCTV DVR

Voice recording equipment

Internet Phone

Skype phone/headset

Buying guide

Dear Buyer:

          When you will buy our product ,You must  see the product details and Warranty terms  Carefully,So as not to buy the wrong.

     When you will order to me, Please you check your address,telephone number,post code and your name ,you need write them correctly.  

   If our product need power,Please you give clear Indicate the power is EUR or Ul or other, and 110V or 220V.Please write in your order message.

 

Warranty terms

 

Purchase notes
 
       Dear customer, please read below contents before you purchasing, it concern if you can get perfect after-sales service and problem can be solved smoothly or not, after you make the order, we acquiesce you have read and accept below contents, all after-sales service depends on these contents. Thanks for your attention to our store, if has any problem, please contact with our service people at any time, hope you will have a good experience!
 
Our promise
1. All the products in our store are new, not second hand and refurbishment products. Because of the international delivery, there are some problems can not avoid, we will try our best help you, please understand!
2. We provide return of goods in 7 days, 13months guarantee service, please be rest assured when you are buying.
 
About return
 
     Before return you need prepare:
1. Please contact with our service people first, tell us the order number and return reasons, after both of us agree return the product, contact with your local postal, write return address carefully, after you return, please tell us the tracking number.
2. If the product is fragile and high value, please pack it well and carefully, if it damaged during the return shipping way, we do not in charge of this similar buyer's faults.
 
    Return notes:
1. Please confirm product quantity when you sign in the package and make a video when you open the package first time, if find deficiency or product damage, please return the package directly, do not sign it and contact service people in 7 working days, provide photos and other proof. We do not accept if it beyond the time.
2. If there is quality problem after you open the package, you can return it unconditional in 7 days after you receive. Buyer need pay return shipping fee.
3. In 7 days after you received, because you do not like it or other not quality factors, but seller do not charge of shipping fee and other any fees.
4. Buyer pay for the return shipping fee, seller charge of the resend shipping fee for repairing products in 13 months.
5. Seller do not accept return of the goods which not we sold out.
6. Buyer need use Air post or EMS, do not use UPS, DHL FEDEX and other shipping methods.
 
  Other:
1. Seller do not charge of any fee caused by import country's custom, and buyer paid in order to get the product.
2. Buyer supply return the product in 7days after receive the product, seller can resend new product after received the return product, but if after 7days, seller will not resend new product, only in charge of repairing the product.
3. If buyer want to replace a used product to a new product, buyer need pay some renewal fees.
4. Seller can provide product repair accessories if buyer needs when repair at local place.
 
  
About feedback
1. In order to thanks buyer's support to our store, we give 5 stars to all our buyers, hope can cooperate with you again.
2. If you are satisfied with our product and service, please also give us a positive feedback.
3. If you are not satisfied with our product, has any problem, please contact with us as soon as possible, we will try our best to help you, negative feedback and dispute can not solve the problem and maintain buyer's right.
 
  
 
Your satisfied is our target!!!
 

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