Your satisfaction is always our priority. When you received the package, we encourage you to check and make sure that the dress had been made to your order specifications. Try on your dress as soon as possible without moving the tags, altering, or washing the dress. All returns must be sent within 7 days since the shipment being received. We only accept items in their original condition - unworn, unwashed, unaltered, and undamaged with original tags and packages. Requests to return items due to quality issues, damage during shipping, color/style/size error must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons. Thank you.