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How we ship the item to you?

1)Our shipping method contains: DHL, UPS, EMS, TNT and FedEx, as well as ordinary airmail- Singapore Post, HKP;

2) Usually the not-so-valuable item (free shipping) is shipped by Singapore Post, the delivery time is 7-18 working days.

3) For express, It's really important for you to provide us with your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.

4). Brazil customers notice

If you are Brazil customers, please mail us telling us in advance your CPF No, it is essential for shipment and customs clearance.

NOTICE: Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping method likes DHL, UPS couldn't reach Russia. In this case, our customer service will provide you some instruction.

After Sales Services

Warranty Item:

Main Unit for Equipment: 1 year warrnaty;

Machine peripheral equipments and wire: No warranty;

Car diagnostic laptop: 3 months;

Car diagnostic laptop: No warranty;

Car software: No warranty;

Consumables: No warranty;

Shipping Warranty:

We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.

DHL: 3-8 days
UPS: 5-8 days
EMS: 10-15 working days
Singpost/HongKong Airmail: 8- 28 working days. 
 
If you have not received the goods during the normal time, please contact us for checking the package status timely online.