Service after sale
A&Q----(very important,please read carefully before you buy)
1, A: when will you ship out order?
Q: dear, we will ship out order 3-5days after your payment in normal(except chinese holiday )
2, A: what to do when we receive a wrong quantity order?
Q: Dear, please take photo of the parcel you received, we will make refound if our mistake.
3, A:what to do when receive a defective item?
Q:Dear, please well check the following steps:
1)please install battery properly and sure your battery have enough power
2)please dont use mouse in a too smooth surface
3)please check your USB port if have problem
dear, we will 100% well checke the goods before ship out, but if the mouse still dont work after checking the above steps, please contact with us for defective item and we will make full refound for you or resend a new one for you as we agree.
The parcel is shipped by China Post Air Mail, we bear all the shipping costs, the transit time is 20-60 days, but sometimes the time to reach Russia in about 90 days.
If you can not accept this shipping time, you can choose Hongkong Post, or other commercial courier, but Hongkong post sometime doesn't work normally.
Russian buyers Please note that due to the Russian postal policy adjustments, buyers consignee name required to fill in the full name to regular pickups.
Please check your AliExpress registered name if your full name, If not full name, please complete.
after receiving the parcel, please check the package and quality immediately, you can return the parcel within 7 days if there is fake problem, after 7 days we don't accept returning.
For russian customers, please contact with our specialist Anton, he speaks in russian, he can provide to you more detail information, and help you find products, arrange sending products to russia, you big quantity. his skype: anthony091207