All my dear friends from all over the world,in order to celebrate the Christmas and new year,we are now offering big discount to each itmes,and each order a emysterious little gift.Why wait,purchase now at Cool Cosplay!!
1 .pre-sales techical support:Any questions about the payment,size&measurement,price,delivery time please feel free to contact us.The urgently order MUST let us know before you order,otherwise we can not take responsibilty for it.
2. About the shipping method and delivery time
1.)For those order LESS THAN 10$,we can only sent by China Post Air Mail,which has no tracking information and it takes 15-60 working days delivery time.
2.)For those order 11$-149$ we will send the parcel via EUB,YW-Special Line,Ruassion Air,it is faster,delivery time:about 15-20 days.
3.)For those order more than 150$,we will use DHL,UPS,FEDEX,TNT,EMS,Etc fast delivery as shipping method,it takes 3-7 working days for shipping.
3. Due to increasing.of orders for the plush toys we have shortage of stock availability,before you place the order please check the stock first.
Otherwise,if we find out that we have no stock after we receive your order,please kindly choose the option "I don't want to buy" to cancel the order.
For those who buy the cloths,shoes,or mask,we need also your measurements.Because of different countries have different measurement chart,it will be great help you have offer us your height and weight,chest,waist,hip also shoulder width for accuracy.
Please dont hesitate to contact us if you have any problem in ordering
Your cooperation is highly appreciated.
4. About the feedback
If you are satisfied with our service and products,please give us five-star postive feedback,it will be the best encourage for us.
For those order more than 10$ customer,if you leave us five-star feedback will give you 2$ shopping coupon.,if with photos we will give 2$ shopping coupon.(Please note that It only valid for more than 10$ orders)
After show us screenshot of the five-star feedback we will give you the free coupon.
5. About the order cancellation and retruning&rufund
If you want to cancel the order,please check we sent it out or not,if the parcel is sent out we can not cancel it.Because of the large quantities of the order,sometime maybe we can not update the tracking information,but it is already on the way to the custom for sending aboard.
For order cancellation,it is better to choose the reason,”I don’t want to order” or “repeated order” so that our customer service can deal with it qucik for the refund.
For Brail and Peru,we have to say sorry to you fist of all,due to the Custom,it is costs a lot of delay in sending the parcel.We do hope all our customers can understand us.
If the goods get broken on th way or you want to exchange the goods you ordered,please contact us first.
We will try our best to help you to slove the problems.
About us:Cool Cosplay is professional trade company that mainly do the business of cosplay custumes,cartoon toys&gift,wedding and performance proposal for many years.Now we are focusing on the internatinal e-Commerce.Because our stock come directly from the factories,so we guarantee the price is lowest among the same quality,while the quality is best among same price.Countribute a bridge between the factroies and the end customers directly is our goal from which we all supply to all over the countries factory price goods.The same order is well accepted,but we are also looking for reseller,the price will be more attarctive.For details please contact us our customer service.