Buy our waterproof IP IR camera can choose 255 degrees rotating bracket only cost extra US$7.0, for further information, please contact our sales people. Thank you for your support! ^-^
AliExpress Service Terms
- Please forgive us for we can not send item in the same day when we get your order, because every items must to get tests for at least 48 hours, no matter it is in stock or not, this is in order to ensure the quality.We will only arrange delivery according to your payment completed time.
- Sample order: less than 10 pcs, within 3 - 5 days.
- Regular order: within 7 - 30 days.
Warranty & Maintenance:
- 7 days free return. If you return the items within 7 days after receive it, and if it is because of our quality problem, we will refund your money and undertake the freight from our side to your side via postal parcel.
- 15 days free replacement. If you need to replace items within 15 days after receive it, and if it is because of our quality problem, we will replace it for you and undertake the freight from our side to your side via postal parcel.
- Please try to use the China Post service fore replace or return items. And, the buyer should make sure that the items returned are in their original conditions.
- We also provide 24 month free maintenance.
- If the damage caused by misuse, buyer need to be responsible for the shipping fees and repair cost to return the items.
- When our product have quality problem within warranty period, we have below solutions for you:
- -- We send free parts to buyer for replacement, we will prepare instruction to help buyer, and the shipping cost will be undertaken by buyer, buyer no need to return the faulty parts.
- -- We send new complete product to buyer after receiving their returned problematic product, buyer pay shipping cost for send goods to us, we pay shipping cost for send goods to buyer.
- -- We send new complete product to buyer, buyer pay 50% cost and shipping cost.
- -- We refund 60% of purchasing amount to buyer, not include shipping cost, buyer no need to return the problematic product (only for the goods that buyer received less than 7 days).
- -- We refund 100% of purchasing amount to buyer, not include shipping cost, buyer need to return the problematic product in advance (only for the goods that buyer received less than 7 days).
- -- Other special matters not mentioned here, buyer and us will settle through mutual considerations about detailed situation.
- All these services only be available after we finish all examination of the product with buyer together, buyer must to support us to do every checking, and after we confirm the problem, we will provide suitable service quickly.
- No matter any situation, please contact us to get confirmation before send item back to us, and arrange return of goods according to our instruction, we will only deal your request which is confirmed by us before you send it, otherwise we will refuse to pay any cost for your returned parcel, and will not refund your money.
- Your satisfaction and positive feed back is very important to us. Please leave positive feed back and 5 stars if you are satisfied with our items and services.
- If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve all problems and provide you the best customer services.
- We will do service survey after you get the product, about products and service, please spare a few minutes to tell us all your true idea, that is much helpful for our improvement, and we will give you better support.
- Every time when you send us a picture of our item application and with you together, we will give you surprise.
7 days free return.
15 days free replacement.
24 months free maintenance.