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FAQ
Q: Which countries do you ship to?
A: We ship to most of the countries but reserve the right of not shipping to certain countries due to long customs checking time or high loss rate.

Q: How long should I expect to receive my item?
A: We ship to USA by china post ( about 8-15 business days ). We will post your item by China post within 3 business days (excludes Sat, Sun and Chinese holidays) after the payment is cleared. In most cases, the delivery time is 15-35 business days. But some countries may take more time due to strict customs checking.

Q: Will I be informed after you have posted my items?
A: Yes, we will update the tracking number in your purchase record. We not only sell products. We sell services as well.

Q: What can I do if I don't receive the item for long time?
A: Please be patient, usually your item is stuck in customs or your local post office only. But if you don't receive your item after 35 business days (about 55 days), please contact us and we will help to track the item.

Q: What can I do if the item is damaged upon arrival?
A: We check every parcel before it is shipped, so probably the damage is happened during the delivery. In such case, we can exchange a new item to you. Buyer is only responsible for the actual shipment.

Q: Does the price include import duty taxes?
A: No, as different countries have different tax rates. Buyer is responsible for any customs taxes. Please contact your customs if you are not sure. Usually, we ship it as gift.

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