guastore Store No.621120
Location
China (Mainland)
Contact Seller
Contact Now
Home > Store Home

FAQ

Q: Why we need you click confirm complete this order after you received your item?

A:  because it makes sure let this website know your received your item and no question. After, you could leave us 5 stars postive feedback to us. We will appreciate your help sincerely.

Q: Why you have not send this order after I paid in time?

A:  we will confirm your payment is confirmed by this website or not. Then, we will process your order. So, please check  you paid your order at your account. if not , please made payment in time.

Q: How long will be processing my order?

A:  We will processing your order within 1-2 working days.

Q:How long will be delivery to my house?

A:  Based on your destination address and custom policy. Usually, it needs 15 - 30 days.
Some countries, such as Russia, Brazil , Italy,Greece and South Africa, the shipping time will be longer.

Q:  Which shipments do you  ship ?
A:  Usually, we will ship your item via Following shipments:

China Post/Hong Kong Post/Singpore Post/Sweden Post

DHL/FedEx/TNT/UPSEMS

Q:  Do you accept Exchange or Return?
A:  We would like accept Exchange within 14 - 30 days after received your item, freight paid by Buyer.
Return within 14 - 60 days after your received. The freight paid by Buyer. If the item is broken comes from seller, the freight is paid by seller. More details, Please contact seller.

Q:  When should I could contact you?

A:  Following is our Service Time
Monday to Friday: 9:10 AM to 16:00 PM (H.K.T)

Q:  Why I must confirm received item and leave the Review?  Could I not leave it? it seems little waste time.
A:   We hope you leave 5 stars after your received the item in time. Because the aliexpress will processing payment quickly to us. It is very important to our small company.

Q:  What's your gurantee time?

A:   We provide take 30 to 120 days gurantee time after your paid , not included Human made,Unexpected reasons caused,
 

Q:  Why i need pay for the Custom Tax ? It is little expensive. I do not want pay.

A:  Customs Tax is every people need to pay. Our price not included any tax at your country. We do not take any lose due to your customs. We hope get your sincerely.

if you need our help, please leave message.

Q: Can you ship it to Porto Rico?

A: Yes We can.

Q:  Why my parcel still have not received, the  tracking information still shows that it processing or transit?

A:   It based on different reasons. Such as post office have not proceed these parcel in time, The parcel cover is broken in the transportation. 

We suggest you leave a telephone number on your address. we will write it on the parcel. it will help your local post office contact you. Especially, to Russian and remote area buyers. it is very effectively.

To be continued......





 

Welcome Followed

Welcome Followed Us, get new interesting products information:

Facebook: Guastore

Google+: Guastore

 

Store Categories

Service Center

Notice

Because Shenzhen Custom checking policy upgraded, it caused the post office processing delay 2 to 5 days than usual.   Oct.8th