1. Do you offer free shipping?
We just send by China Post Air Mail to our free shipping items, need about 15-60 business days arrive. If you need the goods urgently, please choose shipping method DHL or EMS and pay extra shipping (5-9 days to arrive you).
2. Do you provide dropping shipping?
We provide drop shipping; can send the products to your customer directly.
3. Question: do I need to pay extra tax?
We will declare the parcel as gift and much small value, so you no need to pay tax or just a smaller tax. If any import charges or fees is the buyer’s responsibility.
4. Question: Do they all have in stock, can I pay?
In normal, all our products are in stock, so you can order and pay directly.
But some time, if we meet any one no stock, we will let you know before we ship, then you can make a change or refund.
5. Hoe to make the payment?
Payment is expected to be received within 3 days of auctions close.
Escrow is our preferable payment method; we also accept different payments by T/T, Western union, Money gram and others as below.
6. Question: What is the processing time?
After you pay, we will start to process the order and try to send out for you within 1-3 days.
Some big order may cost some more days, hope your understanding!
7. Do you have any Return Exchange policy?
All of our offers are backed by 100% satisfaction guarantee, if for any reason you are not satisfied; you can return the item to us in its original condition for a refund or an exchange. Before mailing us back the item, please contact us for the detailed return exchange instruction. We will return all your money except the shipping and handling fees after we receive your return items.
8. What's Feedback policy?
We will provide positive feedback once payment is received, to foster a healthy Ali community; we hope you will do the same for us. We want you to understand that we value customer service tremendously. If you have any dissatisfaction, please give us the opportunity to resolve the problem before leave us a negative feedback. We are sure that there is always solution and we sure don`t want a bad feedback to be where the transaction ends.
If you have any question please feel free to contact us. We will reply ASAP.