After sales service
Return Policy :
All returned items must be in brand-new condition, unused and with original tags and packaging. We reserve the right to charge a handling fee on all items returned for non-quality issues.
If we shipped you an incorrect item: You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read the Product-Specific policies below for more details (when applicable) and exceptions. If we shipped you an item in the wrong color:
You are eligible for a full refund after Customer Service confirms you received the wrong product. If we shipped you a defective or damaged item: You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible.
If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation to process your exchanging or refund. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it.
Your satisfaction and positive feedback is very important to us. Pls leave positive feedback and 5 starts if you are satified with our items and services. If there is any problems, pls feel free to contact us .
Wholesale products, pls send mail to us with picture, quantity and request, we are glad to be your partner .We have more than 2 years export experience in led lightings, if you need led lights or other Chinese products, we are glad to support you.
We will do our best to support you to expand the market. All products are sending by good quality factory.if you are satisfied with our products,and want to establish long term business relationship,pls contact Ms Suzy for more details.
Thank you for visitting our store , your interested are our wishes. We will do our best to service you. New buyer will get a gift from us :-)
1.All products for mixed batch, if you want a specific color, please contact customer service. If you order many kinds of products, pls contact us for calculating freight charge and get more discounts, thank you for your support !
2.A. The earring product’s accessories are packaging by transparent OPP bag independently.B. The earring ornaments of ear plug basic for rubber.
3.Dear buyer,if you are from Russian Federation ,please leave a address including your state and city when you making order .if you are from Brazil or other remote areas , pls leave more than 60days for delivery .