1.If you don’t satisfied with our printer within 7 days after you received the printer,we can accept returning machines under the condition of without use and don’t affect our secondary sales,but should inform the seller and achieve agreement in advance. We will refund only the machine itself payment. The shipping cost back and forth shall be borne by the buyer. Due to China customs clearance demands, any return machines must ship back by EMS express. Otherwise,we will refuse to accept it.
2.We provide one year warranty:
Any parts (except print head ,ink pump and ink cartridges) questions on normal use, will provide new ones within one year (not includes shipping cost). Beyond one year, only charge at cost .Haiwn offers excellent service and support. With an Haiwn printer you will receive Teaching DVD, Manual, technical support on line.
3.All of the machines had been test strictly before delivery.but we cannot absolute avoid the accidental damage in transit,if it caused any question,please contact with us and cooperate with our service for maintenance.
4.we will send the manual and teaching video with the package of the printer,if you have any question during using this machine,we will provide online technical support.
Please prepare a webcam to help our engineer to check.
We are the manufacture of printers,Through online checking and guidance,we can solve any questions. But the maintenance process needs customers’ cooperation.
5.Maintenance without authorization and the guidance from our company, the buyer should undertake the responsibility.
6.The goods must be signed by the buyer itself. and before sign it, if you find the outer packaged is damaged, must take photos as proof and write "the package is damaged during shipping" on the waybill and also open the package to check the printer in the front of the courier. If the printer apperance is ok, we will arrange the technician to help checking online. If found the original package is replaced or total damaged, please refuse to sign it.
7.Customs Clearance fees occurred in importing countries, such as import duties, etc., shall be borne by the buyers.