86-139 2346 5739
86-139 2346 5739
Q: How can I make sure I'm ordering right size?
A: Since we're an international company, our shoes may run larger or smaller than the standard sizes you're used to. It’s best to check the actual measurements(Foot Length and Girth) in the size chart on the shoe’s product page and compare them to your foot measurements before ordering.
Q: How long can I receive my item?
A: Total Time is based on the tailoring/processing time + shipping time, you will find them in product pages, it is between 5- 15 business days.
Q: Can I return or cancel the shoes if I change my mind?
A: After placing your order, there is still some time to change your mind. However, it is important to note that some of our dance shoes are made to order, and once the creation process has begun, the materials cannot be reused.
Q: How do I find the right fit?
Before You Buy:
After Receiving Your Shoes:
Q: How do I know if my shoes are the right size?
A good fit is when there's no gap between your foot and the sides of the shoe, the arch of the shoe cradles the arch of your foot, your toes have just enough wiggle room, and your heel should fit comfortably without slipping when you walk.
Q: How do you measure the heel height I see on your product detail pages?
To provide consistent information, we measure all heel heights from a sample shoe size. The actual heel measurement will be proportionate to your shoe size and may vary slightly for larger or smaller sizes. We measure from the center of the heel to where it meets the sole. If the shoe is a platform, that measurement will be noted separately. Measurements are rounded off in quarter-inch increments.
The dye on new shoes will sometimes rub off on your feet the first few times you wear them. This is normal for natural materials such as leather and fabric. It’s not harmful and will come off with soap and water.