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any products can be Returned to exchange or get refund only under good condition with in 7days you received,we will give suggestion tomake the best solution
2. With non-sulfate products to condition and moisture treatment the hair to make it softer. Wavy/curly hair will become more loose after u wash out. Because they are natural hair, steam process it to wavy/curly. But you can make ur own hair styles with irons. Virgin non dyed hair have few strands gray hair inside, we usually pick the gay hair out on production, but we DO NOT guarantee 100% no gray hair, please understand, and pick the few strand out yourself. Thank you! Always true length or longer, pls kindly stretch the hair to measure its real length Split Ends-For virgin NON-DYED & NON-ACIDBATH hair. Dry Ends-Our hair will be a little dry after high temperature steam processed, especially longer virgin hair. With right products to condition and morsture treatment the hair, it will help a lots.