Q: How can I make sure I'm ordering right size?
A: Since we're an international company, our shoes may run larger or smaller than the standard sizes you're used to. It’s best to check the actual measurements(Foot Length and Girth) in the size chart on the shoe’s product page and compare them to your foot measurements before ordering.
Q: How long can I receive my item?
A: Total Time is based on the tailoring/processing time + shipping time, you will find them in product pages, it is between 5- 15 business days.
Q: Can I return or cancel the shoes if I change my mind?
A: After placing your order, there is still some time to change your mind. However, it is important to note that some of our dance shoes are made to order, and once the creation process has begun, the materials cannot be reused.
Q: How do I find the right fit?
Before You Buy:
- If half sizes are not available, order a full size up.
- If you have narrow feet and a narrow-fit isn’t offered, consider going down a half-size if possible.
- If you have wide feet and a wide-fit isn’t offered, try going up a half size to create more room.
- It's normal for one foot to be larger than the other; use the measurements of the bigger foot, to determine your shoe size.
- If you don't know your size in athletic/running shoes, consider ordering a half size larger than your normal size.
- If you are familiar with the brand, order the same size you usually wear in that brand. The sizes displayed on our site are from the manufacturers
After Receiving Your Shoes:
- Try your shoes on with the same socks or stockings you plan to wear with them, to ensure you have a good fit. This could add on another half size, depending on sock thickness.
- Try on your shoes indoors on a carpeted surface. This will protect the soles of the shoes, in case you need to return or exchange them
Q: How do I know if my shoes are the right size?
A good fit is when there's no gap between your foot and the sides of the shoe, the arch of the shoe cradles the arch of your foot, your toes have just enough wiggle room, and your heel should fit comfortably without slipping when you walk.
Q: How do you measure the heel height I see on your product detail pages?
To provide consistent information, we measure all heel heights from a sample shoe size. The actual heel measurement will be proportionate to your shoe size and may vary slightly for larger or smaller sizes. We measure from the center of the heel to where it meets the sole. If the shoe is a platform, that measurement will be noted separately. Measurements are rounded off in quarter-inch increments.
Q:Help! My new shoes stained my feet. What's wrong?
The dye on new shoes will sometimes rub off on your feet the first few times you wear them. This is normal for natural materials such as leather and fabric. It’s not harmful and will come off with soap and water.