Store opened
3 Years
MOBILE-BARN Store No.908106
Location
Guangdong China (Mainland)
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Sales Policy

Product Description

Since we uploaded a lot of similar products everyday, sometimes there might be mistake on product description. If buyer found any unclear feature of products, you'd better contact us for double confirmation before placing the order. Anyhow, should there be difference inbetween item specific and product description, please subject to PRODUCT DESCRIPTION. We are all ears to buyer reminding or pointing out the difference so that we can revise product description in time.

Replacement Policy

MOBILE-BARN only accept replacement on condition that buyer just used it within 7 days after received and the product is still in new conditino, no scratch , no missing parts and in well-packed.  

Refund Policy

MOBILE-BARN only accept refund to buyer on condition that buyer should return the goods to seller specified address and only the product is still in new and good condition. 

Warranty

Most of the products are provided a one-year warranty(except battery and leather case). Should there be any defectiveness during warranty period, buyer should return the goods with prepaid postage to the address authorized by seller and tell us tracking number. We will fix the problem and ship back to buyer on our own expense then. 

If you want to see live product, please video talk with us via Skype: crazybird00

If you want to get instant product information, please add our WHATSAPP: 008613632596225

FAQ

1. Do I have to pay tax when I receive the goods ?

A: We shipped the order by air mail, normally there will be no tax caused for small parcel. But in some countries, it depends on the customs, those countries are Brazil, Germany, Italy and so on. 

2. Do I have to pay shipping fee for repairing the goods ?

A: Yes, you must prepaid the shipping cost for your return items to be repaired. Please contact us for return address. 

3. When will I receive the goods after placing the order ?

A: Normally we need 2 to 5 days to process the order shipment, as we have to test all products before despatching, after we despatch, the shipment will reach you within 18-30 days by AIR MAIL, and 3-7 days by DHL. 

With over 3 years' sales experience on Aliexpress, we found that some disputes are filed unreasonable. Let me state those situation as follows:

1. Dispute was filed on the reason that tracking number does not work.  Actually, mostly it is the buyer who does not know how to track it, sometimes it is because the destination country post office website did not update the tracking information instantly or their site was updating or can not support the tracking. For this kind of situation, we recommend buyer to contact seller first before they file dispute. Here is a site for tracking for almost all air mail shipment:  www.17track.net/en

2. Dispute was filed on the reason that some product description incorrect. As a seller, we felt sorry for this, but we also suggest buyer should understand seller who uploads so many items on the store every day by different workmates. We are human, mistake should be forgivable. We appreciated every well-communicative buyer. 

3. Dispute was filed on the reason that shipment got hold at local customs. For this situation, we have no guaranty. As a buyer, you should be well-known about your local customs policy when purchasing goods overseas. Paying tax is the buyer's responsibility, as buyer is importing goods from China. Please never file dispute on this kind of situation, as a seller, we just help to undervalue the goods , then the shipment will get through the customs smoothly, but this is not a 100% guarranty. Here we would like to remind buyers from GERMANY, ITALY and Brazil that if you are not willing to pay tax or have problem in clearing the customs, please never buy from MOBILE-BARN. Especially Germany buyers. 

As a seller, we are always trying to maintain the best seller-performance to our buyers, therefore, we hope all the buyers should understand us before you file dispute. Many trouble or misunderstanding can be resolved via friendly communication.