Please don’t hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction.
There are many payment methods available on alibaba.com such as credit cards, real- time bank transfers, offline payments (bank transfers and Western Union). You can choose a method which is the most convenient for you. To protect your interests, your payment will be temporarily held by alibaba, and will not be released to us until you receive your order and are satisfied with it.
1) Sample order: Hong Kong Post unregistered packets, small packets of non-registered China Post;
2) 2KG within the goods: Hong Kong Post registered parcel, China Post small packet of registration Free Shipping;
3) 2kg or more: EMS Free Shipping;
4). Shipping cost: Click “Shipping and payment” tab on the product detail page, and you will see the delivery details. You can calculate shipping cost by inputting the required information.
5). Time in transit: Transit time varies with different shipping methods.
|Estimated Time in Transit from China to USA||Tracking Service|
6). Item Processing Time: The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 15 working days.
If you want to exchange the items received, you must contact us within 7 days of the receipt of your order. And you should pay the additional shipping fees incurred and the items returned should be kept in their original status.
Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute. Thank you!
We do our best to serve our each customer the best that we can.
We will refund you for items returned within 7 days of you receiving them, for any reason. A full refund will be given if items are returned in their original condition.
Merchandise which is damaged or missing components is not refundable.
Buyers are responsible for return shipping with proper packaging.
On receiving items, we will refund you immediately.
We provide 1 month replacement and 12 months maintenance warranties. Items can be replaced during the first month or maintained for the first year.
***** Buyers are only responsible for the return shipping fees for warranty items.(In most cases, buyer will only have to return the problem components rather than the entire package.).
Before returning items, please make sure you get our (the seller’s) return address, and write “gift” on the delivery detail sheet. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.