Shenzhen Hua Zhi Chong Pet Product Co Ltd is located in Pingshan New District of Shenzhen city which is a earlier, strong and professional production of various kinds of pet products factory in domestic. Our factory can both design itself and produce. A variety of production equipment and facilities are completed. The numbers of existing staffs are more than 180 peoples. Our main products: latex pet toys, l masks, latex excise band ,pet bags and suitcases,Pet necklace,Pet Collars and leash,Spring and summer clothes,Autumn and winter clothes,Automatic pet feeder,Pet beds,Pinafore ,all kinds of pet products, our products are using 100% pure natural latex material, with special formula, bright color of product, shape realistic, and is not easy to aging crack, stretch, shrinkage, durable. Products can pass the SGS and EN-71, RoHs and other related tests which in full compliance with the series of indicators of environmentally friendly products.
The company's business, management system and the development of new products s been continuously improved since establishment.
* Most of our free shipping deals are sent by HK post/China post, usually Under 2KG send by HK post, more than 10KG by UPS/DHL .Please contact us before you place your order if you need the goods urgently.
* The items are shipped via China post/HK post ,please allow 15-20days to reach.
* In order to ensure you receive your order with tax free or lower tax upon import,we'll declare it as a"gift" with a lower value,if any import charges or fees are the buyer's duty.
· We are not responsible for any customs charged in your country, and for any extra charge or postage of returns because of which.
· Generally, it will take about 10 business days to reach the U.S.A., while it will take about 15 business days to reach the E.U. But sometimes, the lead time will be delayed in your local customs or post office. Please wait some days with a little more patience. If you need help selecting a fast and reliable shipping company, please contact us direct and we will do our best to help.
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China/Hong Kong/ Post Air Parcel
50% parcels - within 10 days
30% parcels - about 15 days
15% parcels - about 22 days
3% parcels - about 30 days
3-7 working days
about 5-15 working days
The above data is calculated under normal shipping conditions. If there are unexpectable reasons, like customs clearance delay, typhoon, snowstorm, strike, holiday vacations in the passing countries/states/cities and so on, the shipping time will be longer than usual.
· Escrow is recommended and you can use following payment methods , Moneybookers, Visa, MasterCard and bank transfer. You can also pay with select debit cards including Maestro, Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000.
· For security reasons, we will only ship orders to the delivery address you confirmed with Escrow.
Any doubts about payment, please refer to http://help.aliexpress.com/payment_faq.html
Return & Exchange
You can return the item in the original state within 15 days upon receiving if you are not satisfied with it.
· We just accept the question consultation after order arrival by E-mail or Ali-trademanager IM chats with description and pictures within 3 days. Though it is careful enough about the quality control of items, please check the items which we sent to you at the point time of opening. We are able to accept any liability for reparation except the price of items or the shipping cost.
· If there?s quantity discrepancy/quality issue/shipment damage, we will refund you or send replacement to you within 3 business days after we receive the returned item from you.
· If there's any other reasons you want to return the item, please pay the extra shipping charge. We will refund you the item value minus postage.
We are dedicated to offer you top quality items with best services, it will be greatly appreciated if you leave your positive feedback. If you were not totally satisfied, please give us a chance to resolve the problem before you leave negative feedback or open a dispute. We will try our best to solve the problem and leave you a happy shopping mood here.