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1.Q:Can Hkpost support to delivery to our country ?(For example Ukraine)

A:Yes of course,friend,just place the order directly ,we can change the shipping fee to you

2. Q:Is the mobile XX in stock ?

A:All the items on line in our store is in stock,you can place the order directly.

3. Q:The GPS function in the description,is A-GPS only ?

A:No.friend they can support both A-GPS and GPS Navigation .And all the mobiles with CPU MT6573/MT6513/MT6575 can support GPS Navigation ,and IGO Navigation too

4. Q:Can the mobile support XX language?

A:It can support the languages in the description .But for Chinese brand Lenovo A65,P70,S800 can only support English .

5.Can I get free ROM ?

A: Yes.You can download from our UGOOD SkyDrive or buy the 4GB TF card with your mobile phone.

6. Why you have differnt prices in your shop?

A:It is because that we use different shipping way and we have some old listings which price is not changed in time,you can just find the best price and buy if it is the same product.And it does not mean that low price is low quality,they are the same products.

7. Q:Why there is free shipping but when I click and there is no free shipping?

A:Because we have to set up a free shipping service to certain countries so as to have a good rank on our corperation.But you can see our price is lower than other free shipping item,as every body knows ?freeshipping?does not really mean ?freeshipping?,all sellers have added the shipping cost to the item price.

Q.How to become UGOOD VIP customers?

A:1.10 orders in our store every month or amount of transactions can reach to 2000$ monthly too

If you are a VIP customer in our store,you can enjoy the service below:

1.Discount,you can get 2% off every time,except the specials

2.Aftersales Service First:If you send the items back for changing ,we can send the new ones when we can track the tracking No.you sent;

3.Technical support:You can get the UGOOD SkyDrive ,there is the newest rom,gps software,other softwares and games so on.

4.No watermark pictures:You can get the pictures of all the items in the store without our logos and watermark

5.Dropshipping :We can support dropshipping without informaion on the packages

6.Act as a purchasing agent:we can help you buy the other electronics in China

48 Hour Dispatch
? We promise that we will dispatch items under sample orders on AliExpress within
24-48 hours (Excluding holidays) after the confirmation of buyer's payment for the order.
Otherwise, you can cancel the order at will and claim refund.
? Note that the 48 hour dispatch rule is applicable for sample orders only (i.e., orders for a few sample
products). Large orders will take longer lead time to prepare the products and therefore are not covered
under this rule.
But we will make every effort to ship within the shortest possible time.
? We ship by EMS DHL with perfect discount.All goods are tested 100% perfect condition before shipping.
Usually we ship by Hongkong post. It takes 10 to 24 business days arrived your location .

? The price you paid for the item excludes any customs tax.Our company does not shoulder any duties in
destination countries.We usually make the goods as `electronics` `modem` (gift/sample)on the commercial
invoice and we are trying to help you minimize any GST or V.A.T or other import taxes.But we can not
guarantee no tax charges as it is depends on ur country?s policy.

24 Hour Online & E-mail
? If you have any questions or comments about our products or policies.
Please contact us by online chating or email. we will be responded within 12-24 hours .
? Customer satisfactory is most important to us. If you have a problem or question regarding your
transaction please us before leaving any type of feedback or open any Dispute. Negative feedback does
not solve anything. We will try the best to resolve the issues.
? If you are satisfied with our items, please leave a positive feedback for us and also leave us 5 stars
rating. We will also leave you positive feedback. Thanks.

15 Days Free Return Shipping
? We promise to offer free return shipping for AliExpress orders
if buyers receive items that do not match their online descriptions posted on AliExpress.
When the conditions for the claim are met, you can return the items to UGOOD at no cost.
After UGOOD confirms receipt of the returned items, the order payment will be refunded to buyer.
? Refund or replacement request is available within 15 days after parcel received & returning the item
in the condition received.
? Please kindly notice that cause our price is so competitive, we hope your return shipping fee is less than
$15.
? Please contact us before sending the goods back with email or online service,
and we could offer you detailed return processures and make sure everything goes smoothly.