Attention : Since Russia post new policy about full name , pls every buyer offer your full name before you pay in your billing address . We do not offer additional message about full name after you place order . Thanks for your great cooperation !
Dear, our goods and package are checked very carefully before ship out. May be it met with some problems in shipment, But as you know we cannot control shipment.
So we can only compensate you part of lose, if you want to fully compensate, you must send the bags to us, but you undertake the freight charge. I’m sorry about the problem, but at the same time we hope you can understand.
Regarding the wrinkle, you could use heavy items or iron to make it flat. I think.
Please note that buyers are responsible for all additional customs fees, brokerage fees, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery. We will not refund shipping charges for refused shipments.The shipping cost does not include any import taxes, and buyers are responsible for customs duties.