·If we have stocks, we will deliver out items within 5-7 working days after receiving your cleared payment and order details confirmed.
·If we don’t have stock, we will inform you the production time of the items that you need, then if ok, you can place the order.
·We are selling all our items in our local store at the same time, so sometimes items are out of stock after you bidding, in that case we will contact with you and refund your payment.
Extra painting work or Make logo:
· If you want the item to be made under your own design or to be painted with your own logos, your name for example,please contact us.
We offer you our high quality and customers-tested products ,We have a quality assurance date which is 1 years. Under normal riding, if there is any damage not caused by human factors, products can be replaced from us.Used items can not be returned
Return and Refund Terms:
ALL ITEMS HAVE BEEN TESTED BEFORE SHIPPING,We guarantee 100% customer satisfaction. If your item is not as described or faulty when you receive it we will replace it for you with no additional charge.
If items you received are defective, please contact us within 3 working days and show us the proofs, photos, etc.
Buyers are responsible for the shipping cost incurred by returns or exchange.
Refund will be granted after we receive the returned items in original condition.
New items or Repaired items will be shipped to you after we receive the items for replacement
. Because our carbon frames, wheelsets, etc, are of big size, so the packages are of very big measure, and deliveried by TNT, DHL, UPS, Fedex will be of very high delivery cost. So we usually choose EMS, or China Post (whose shipping cost is calculated on only real weight, not the package`s size).
· Usually EMS cost to these countries/areas is cheaper: Asia, UK, France, Spain, Belgium, Australia, North America. It need about 5-7 work days.
· Deliver to Portugal, Italy, Netherland, East Europe or Africa, South America, we usually deliver by China Post Air Parcel. It need 10-25 work days.
· If customers want to ship via TNT, DHL, UPS, we also can help you with that(freight prepaid here or freight collect)
. Please send us your shipping address, post code and contact telephone number (important)when you place your order. Please let us know if your delivery address if it is not the one shown on Alibaba.
. When we deliver out the items via EMS, or China Post Air Parcel. (door to door service). The tracking number, track website and PI for customs clearance will be sent to you by email. We can supply documents with low price or small total amount for you to help you pay less import tax or no import tax.
·We are not responsible for any delays, accidents or any other issues incurred by the shipping companies or the weather.
·There may be some delays during holidays, or when delivery companies have lots of parcels due to the busy season.Customer Service
We appriciate if you could give us positive feedback after the transaction is completed. We grant our customer positive feedback.