Our Sale Policy:
We hope that you're pleased with your purchase from the dabs outlet; however we do understand that occasionally, you may need to return goods to us. We've set out below the main reasons why goods tend to be returned.
1. Goods are faulty on arrival.
If you find that your goods are faulty on arrival, then you are entitled to a replacement or a refund. Please note that you must contact us within 28 days of receipt of the order. In instances where we are unable to source a like-for-like replacement a refund will be issued.
2. Goods have become faulty during use
If your goods become faulty after delivery, and within the warranty period, then you are entitled to a replacement or a refund. Please note that in instances where we are unable to source a like-for-like replacement a refund will be issued.
3. Goods Damaged On Arrival
If you discover that your goods are visibly damaged on arrival, you should either write on the delivery note that the packaging is damaged, or refuse to accept the delivery. Please contact us within 7 days with details of the damage. This will help us considerably in raising the matter with our appointed courier.
Once the damaged goods have been received back into our warehouse, then we will replace or refund them.