Q:why are you not on line and how do i contact you ?
A: as there is time difference and we need to have a rest, but it does not mean that we do not care about your order and business, and you can find me by trademanager email or just leave a message and we promise to reply you within 12 hours.
Q:how is the quality of the goods ?
A: we promise to describe the products according to reality and they are all brand new, but because of different color reflection in the monitor, lighting, background etc and different Measuring method and point of view, the size and color maybe a little different, but we promise that if you are not satisfied with what you have bought from my store, and you are titled to return to change or ask for refund within 3 days after you have received the goods
Q:how do you package our goods ?
A: as the price of goods is competitive, so we just package it with simple OPP or simple box if need, but kepp it good during delivery period.
Q:how do we buy the goods and is my money secure ?
A: please use shopping cart to combine what you are interested and your money is paid to Escrow and only after you confirm having received the products and no problems, the Escrow will pay the mony to us.
Q:when and how do you ship my goods out ?
A: we ship your goods out within regulated period and usually shipping out by CPAM for free or by DHL EMS and so on and by DHL or EMS... according to your choose, besides, if you need big quantity, please contact us AND if you need other shipping way, please contact me or leave a message and reply you within 12 hours, if not online.
Q:how do we track where my goods are and how long reach ?
A: please check information as below and usually the CPAM is slower both in delivery time and updated information on line than EMS DHL...and also you can contact us to hep you track where the goods are and we will reply you within 12 hours.
Estimated Time:From China to USA
China post/Hongkong post
Q:who pay import tax and how much to pay ?
A: buyers are responsible for import customs fees and how much is according to law in your country, but if you want fewer tax costs, please contact us to write lower price on declaration files.
Q:what is feedback and is it important ?
A: if you are not satisfied with what you have received, please contact us and we promise that we can offer you a better choice to solve it, so please leave a bad and negative feedback befor contact us to discuss the problem and solve, as it is very important to us and maybe you thinkit is not my business, yes actually it is not, but we still hope you to contact me before leave a negative and bad feedback, thank you for your help inadvance
Small to big hugs online shop specializes in fashion jewelry wholesale, and some items supporting retail for near five years and two year online selling.
our special service is to help clients purchase whatever jewelry they want in China, as we have professional purchaser who knows market very well in China and we are in yiwu city where there are many many kinds of small commodities, especially jewelry and we have our own cooperation of the factory and our people knows jewelry field for near 5 years, so if you want some jewelry but did not find it in our online store, please contact us online by trade manager to talk and we can use aliexpress escrow to trade, which will protect your money safety .
* All of our offers are backed by 100% satisfaction guarantee,if for any reson you are not satisfied ,you can return the item to us in it's original condiion for a refund or an exchange.Before mailing us back the item,please contact us for the detailed return&exchange instruction.We will return all your money except the shipping and handling fees after we receive your return items.
* We will provide positive feedback once payment is received,To foster a healthy Ali community,we hope you will do the same for us.We want you to understand that we value customer service tremendously.If you have any dissatisfaction,please give us the opportunity to resolve the problem before leave us a negative feedback.We are sure that there is always solution and we sure don`t want a bad feedback to be where the transaction ends.
***If you have any question please feel free to contact us. We will reply within 24 hours.
Your satisfaction, our pursuit!