Shop Confidently and safely with Buyer Protection Program
Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period;
What's eligible for Buyer Protection Program？
Your order doesn't match the item descriptions or photos or arrived damaged/shortage, within 15days from receiving the item(s);
Your item didn't arrive or was lost in transit within the guaranteed delivery window in order detailed page;
This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
We've got your back if something goes wrong.
See below on how it works:
Select the order and discuss the issue with the seller by click "contact seller" and see possible solutions.
2.File a Return/refund Request
Select the item(s) you would like to return/refund via "My orders->order detail->Return/refund" .Please share your reason for return to help us serve you
better next time, upload related information when needed and click "Submit" (If the return is made due to change of mind, you shall pay for related return shipping fee)
3.Get Refunded
If your order is eligible for Buyer Protection Program, you'll be refunded for your item(s). You may choose to receive the refund to your AliExpress fast refund-bonus (certain conditions applied) or your original payment method. You will receive a confirmation when the refund is done.
Service Scope
You can enjoy our Free Return service within 15 days of receipt of delivery.
Easy
• Select the item(s) you would like to return/refund via "My orders->order detail->Return/refund, pack the items and use the return label to send back the returned items.
Fast
• You will be fully refunded as soon as the quality control has been completed at the warehouse and the returned items meet the conditions of refund.
Statutory Rights For EU Consumers
The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer.
For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (Please note that in case of return, the buyer must bear the cost of returning the products to the seller).
In Brazil, you will generally have a 30-day (non-durable goods) or 90-day (durable goods) legal conformity warranty. Additionally, you will have a 7-day right of regret as outlined in the Brazilian consumer legislation.- You raise a claim by opening a dispute.
Statutory rights
The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer.
For instance, in most EU countries you will generally have a 2-year legal conformity warranty and a 14-day right to return (Please note that in case of return, the buyer must bear the cost of returning the products to the seller).
In Brazil, you will generally have a 30-day (non-durable goods) or 90-day (durable goods) legal conformity warranty. Additionally, you will have a 7-day right of regret as outlined in the Brazilian consumer legislation.(Please note that special items such as prohibited items on AliExpress, underwear, socks, food, batteries, customized items are not applicable to the return policy.)Still have questions? We're always here to help.
1. Contact Seller
2.File a Return/refund Request
3.Get Refunded