What is AliExpress Buyer Protection

 

AliExpress Buyer Protection is our guarantee to you that every transaction you make on AliExpress is completely secure. AliExpress Buyer Protection consists of 5 parts::

1. Privacy Protection

Pay securely online without worrying that your credit card details will be exposed.

2. Payment Protection

Your payment is only released to the seller after you confirm* satisfactory condition of your purchase. You can also track the progress of your delivery at anytime.

3. Delivery Protection

If you do not receive your purchase within the stated delivery time** (60 days maximum), a full refund will be offered. Full refunds are not available if your order did not arrive due to factors within your control, or exceptional circumstances outside the control of sellers and buyers: e.g. if you refuse customs clearance, or because of natural disasters. View more

4. Guaranteed Genuine

Certain types of products are guaranteed to be genuine by sellers participating in the AliExpress Guaranteed Genuine. If the products sold are found to be counterfeit, the seller will compensate the buyer by paying them up to two (2) times the total amount that the buyer paid for those products (shipping costs excluded). AliExpress will also fully refund the money paid by the buyer. View more

5. Refund Protection

AliExpress has a comprehensive dispute process that protects you when you are unhappy with your transaction and get your refund.

*Caution: If you do not click ‘Confirm Order Received’ in MyAliExpress within your given confirmation timeframe, AliExpress will automatically consider the order to be satisfactory and will finalize the order process.

**In exceptional circumstances outside the control of AliExpress, we reserve the right to ask you to wait longer than the stated delivery time for your purchase.

When am I protected by AliExpress Buyer Protection?

When the item you ordered did not arrive.
When the item you received was not as described.
When the item you received that was assured to be genuine was fake. View more

What transactions are eligible for AliExpress Buyer Protection?

What payment methods are accepted on AliExpress?

  • Visa
  • MasterCard
  • QIWI
  • Western Union
  • Bank Transfers
    More payment options will be available on AliExpress in the future. Any payment made that bypasses AliExpress is not protected by AliExpress. If a seller asks you to make a payment that bypasses AliExpress, report them to us immediately.

With AliExpress Buyer Protection, you will be able to :